Usando el código promocional 10%DTO1ªCOMPRA obtendrás un 10% de descuento en tu carrito de compra superior a 150€
Shipping policy and delivery times
1. Shipping costs
The prices of the products offered on the website do not include shipping costs.
Expenses may vary depending on your place of residence and the offers and promotions that may exist at any given time. In any case, the following will apply:
Products whose deliveries require different deadlines will reflect this particularity in their description.
For shipments made to the Canary Islands and Andorra, it will be up to the recipient of the merchandise to pay the import duties at destination.
2. Delivery times
The delivery time for each product can be found on the payment page and in the order confirmation.
Normally, they will be governed by these deadlines:
Items with stock units. that indicate available --> 1/2 LAB days (*)
TAPS:
Chrome --> 3/4 days LAB (*)
Colors --> 20 LAB days (*)
Specials (bronze, copper, oxide copper...) --> 25 days LAB (*)
Gold --> 30 days LAB (*)
WALLPAPERS:
Wallpapers --> 10-15 LAB days
Murals --> 10-15 LAB days
(*) Order management period 24 hours
If it is not possible to deliver the purchased product, Vega Diaz Shop Online will cancel the order and refund it using the same means that the customer used for payment.
If at the time of delivery, you detect any disagreement with the product delivered, you must indicate this in writing by email to ventas@hermanosvegadiaz.com.
Vega Diaz Shop Online will not be responsible for any errors made by the customer when providing any of their contact and/or shipping information or for the absence of the recipient at the aforementioned address.
Vega Diaz Shop Online will keep the customer informed, via email, both of the order processing time with the internal supplier codes and the approximate delivery date, as well as the collection date by the transport company in charge of the delivery and the exact delivery date to the home.
3. Returns
Important Information Regarding Cancellations and Refunds
Once an order has been processed and handled by our suppliers, cancellations, returns, and refunds will not be possible under the following circumstances:
Disagreement with delivery times: The customer declares having reviewed and accepted the shipping times detailed on our website before finalizing the purchase. Lack of awareness or a change of mind regarding these delivery times once the order is in progress will not be grounds for a return.
Orders in transit: No refunds will be issued for orders that have already been shipped by the supplier and are currently in production.
Personal reasons unrelated to the product: Any return request based on reasons external to the quality or integrity of the item (incorrect selection, change of mind after processing, etc.) will be denied if the order has already entered the processing phase.
This policy is established to ensure the efficiency of our supply chain and our agreements with our supplier and logistics partners.
FAUCETS: No return of material will be accepted that has not been expressly agreed with our company. Any material that, both in model and finish, is out of the catalog will not be accepted. In all those product orders with personalized manufacturing (color enamelled and special metallic finishes of faucets) that the client, unilaterally, decides to cancel for any reason after 48 hours from the formalization of the order, its cancellation or refund of the order will not be managed. amount. Material that has defects not attributable to the factory will not be accepted for return. The material must be sent to the distributor by the same transport that was delivered on the day, and we will not be responsible, in any case, otherwise. In cases where the packaging is received damaged, a 10% discount will be applied to the net price to be paid. Returns of sanitary faucets that are in perfect condition and are returned for reasons beyond the control of the manufacturer will be paid with a reduction of 25% of the purchase price. For products 2 years or older you will suffer a depreciation of the purchase price of 50%.
TOOLS: Their return is allowed as long as they meet the requirements indicated in these conditions.
WALLPAPERS AND MURALS: Returns of orders already processed with the manufacturer are not accepted. Paper references labeled "Available in stock quantity" may be returned as long as each roll retains its original packaging.
The steps to follow to make the return are as follows:
To guarantee the return process, the customer must send an email to orders@hermanosvegadiaz.com within 24 hours of receiving the order, indicating the reason for the return, which must be governed by one of the points indicated in the previous paragraph. Otherwise, Vega Diaz Shop Online will not manage said return or refund.
In the event that the reason for the return is attributable to a defect in the product caused by its manufacturer or breakage attributable to the transport company, Vega Diaz Shop Online will be responsible for the costs derived from shipping and collection. Otherwise, the customer must be responsible for the shipping costs.
The right of withdrawal will not be applicable in the following cases:
- Those orders that have been completely executed or when execution has begun. This assumption will be applicable to products produced to order, non-existence of stock and when it has started.
- Those products that are made according to the client's instructions. This case will include both products produced to order (products that are out of stock and that will be manufactured to order such as wallpapers, murals) and personalized products (mainly, custom-made wall coverings provided by the client).
- Those products that are returned incomplete or are part of a batch. This assumption will be applicable to those cases in which the product to be returned is incomplete because it does not include all its accessories or is part of a lot. You are only responsible for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.
It is very important that you take these instructions into account, since any return that is not made in accordance with the procedures provided for in this clause cannot be processed and, consequently, will be rejected.
The amounts paid will be returned to you within a maximum period of 10 calendar days from when Vega Diaz Shop Online receives the returned products.
Display prices in:EUR
