Legal terms

1. Identification data of the owner

These general terms and conditions of sale comprehensively regulate all sales transactions that can be offered, loaned or carried out from the online store located on the store web page. hermanosvegadiaz.com owned by HERMANOS VEGA DIAZ REHABILITACIONES, S.L. (Hereinafter VEGA DIAZ SHOP ONLINE), with Tax Identification Number or Code no. ESB39428784, registered office at Calle Tramalon, 1 and registered in the Mercantile Registry of Cantabria, volume 644, Book 0, Folio 146, Section 8, Page S-8781 , Inscr. 1a.

These terms and conditions may be modified by VEGA DIAZ SHOP ONLINE at any time, the user being informed of the existence of any new version of these that contains substantial changes.

2. The user

The access, navigation and use of the Website, confers the condition of user, for which reason they are accepted, from

that navigation through the Website begins, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of mandatory compliance as the case may be.

The User assumes his responsibility for the correct use of the Website. This responsibility will extend to:

Make use of this Website only to make legally valid inquiries and purchases or acquisitions.

Do not make any false or fraudulent purchase.

Provide truthful and lawful contact information, for example, email address, postal address and/or other information.

The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

The Website is mainly aimed at Users residing in Spain. VEGA DIAZ SHOP ONLINE does not ensure that the Website complies with the laws of other countries, either totally or partially.

3. Applicability of the general conditions

These conditions apply to all quotes, offers, activities, agreements and deliveries of products by or on behalf of VEGA DIAZ SHOP ONLINE. Deviation from these conditions is only possible if the parties have so explicitly agreed in writing.

4. Object

These conditions will regulate the use of the web tienda.hermanosvegadiaz.com that VEGA DIAZ SHOP ONLINE makes available to its users and customers. The purchase at tienda.hermanosvegadiaz.com can be made from Spain, including the entire Spanish territory. The products that VEGA DIAZ SHOP ONLINE sells through its website are mainly:

- Faucets from the manufacturer GRIZASA

- Ecological paints from the manufacturer COORDONNÉ

These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on services of the information society and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, all of them mandatory legal provisions.

VEGA DIAZ SHOP ONLINE may modify them without prior notice, so it recommends a periodic consultation of them, even more so when you are about to make effective use of your online store located on the web tienda.hermanosvegadiaz.com. However, VEGA DIAZ SHOP ONLINE always undertakes to keep them updated, to publish the latest version and to allow access and printing at any time.

5. Conditions of access and purchase

Access to the VEGA DIAZ SHOP ONLINE Portal is free and attributes the condition of User to whoever accesses it, regardless of the subsequent use of the services offered.

The purchase will be allowed without prior registration, and in any case the form must be completed, in order to identify the buyer and the delivery address.

The purchase of products at tienda.hermanosvegadiaz.com can only be made by users over eighteen (18) years of age, who must follow the steps and instructions that will accompany the entire purchase process, consistent, by way of example only:

(i) Completion of the registration form or the identification of previously registered users;

(ii) On-screen display of the order summary, delivery conditions and shipping costs – if applicable;

(iii) Acceptance of purchase conditions, which implies reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, where appropriate, the existing Particular Conditions and

(iv) immediate receipt of the summary email in the account used in the registration or - failing that - in the shortest possible time and always within the following twenty-four hours.

The acquisition of products at tienda.hermanosvegadiaz.com for subsequent distribution is not allowed.

6. Orders

No valid order can be made without expressly accepting, through the boxes provided for this purpose, the terms and conditions and the privacy policy of VEGA DIAZ SHOP ONLINE. All orders will be considered purchase offers subject to these terms and conditions. VEGA DIAZ SHOP ONLINE reserves the right to accept them if the requirements set forth in them are not met.

Orders can be placed 365 days a year, at any time, except when the service is suspended for maintenance or other commercial circumstances and/or force majeure.

7. Delivery

Delivery will be deemed to have occurred at the time the user or a third party indicated by the user acquires material possession of the products.

The delivery time for the order will vary according to the selected shipping method and will be indicated on the website once the order confirmation is obtained, in any case it will not exceed 30 days from the order confirmation date. In the event that the delivery date cannot be met, we will inform the user of this circumstance and they will be offered the option of going ahead with the purchase by setting a new delivery date or the possibility of canceling the order obtaining a full refund of the price paid.

If the recipient is absent at the time of delivery, a notice will be left so that he can pick up the shipment at the place and within the time limits indicated. After the period without the collection taking place, the shipment will be returned to VEGA DIAZ SHOP ONLINE.

8. Price and payment

It is understood that the price of each product is the one that will appear on the website at the time of placing each order. The user must pay the marked price, including applicable taxes, along with shipping costs, which will be added to the final price to be paid.

Prices can be modified by VEGA DIAZ SHOP ONLINE at any time and without prior notice without affecting orders already confirmed. However, even if confirmed, VEGA DIAZ SHOP ONLINE will not be obliged to attend to orders when the price is incorrect, especially when the error is obvious and easily recognizable.

The accepted means of payment are:

Payment by credit or debit card. We reserve the right NOT to accept certain payments with certain credit cards.

Payment through PayPal.

klarna

VEGA DIAZ SHOP ONLINE reserves the right to change the payment methods, being able to create new ones or delete any of the existing ones, without the user/customer of tienda.hermanosvegadiaz.com being able to make claims for this reason. However, if the change in the method of payment affects an order that has already been placed, tienda.hermanosvegadiaz.com will contact the customer to inform them of said change, offering them the option to cancel the order if they deem it appropriate. Payment by credit/debit card: The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct. In order to provide maximum security to the payment system, tienda.hermanosvegadiaz.com uses secure payment systems from leading financial institutions in electronic commerce. In this sense, confidential data is transmitted directly and encrypted (SSL) to the corresponding financial institution. The SSL encryption system that is used gives total security to the transmission of data through the network. Customer data enjoys total confidentiality and protection. Credit card data is not recorded in any of our databases. They are only used at the virtual POS (Point of Sale Terminal) of the VEGA DIAZ SHOP ONLINE financial institution, through its Secure Payment Gateway. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, VEGA DIAZ SHOP ONLINE is not responsible for any delay or non-delivery and will not be able to formalize any Contract. with the client. VEGA DIAZ SHOP ONLINE reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.

Payments with PayPal are made directly on the PayPal website, following the conditions of use established by PayPal. In the case of not paying the order within an hour, VEGA DIAZ SHOP ONLINE will consider the order cancelled.

9. Right of withdrawal

The User has the right to withdraw from the contract entered into through tienda.hermanosvegadiaz.com within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which the User or a third party indicated by him, other than the carrier, has acquired material possession of the goods.

To exercise the right of withdrawal, the User must notify VEGA DIAZ SHOP ONLINE of his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email). The User may use the withdrawal form model that is included at the end of these conditions, although its use is not mandatory.

To meet the withdrawal period, it is enough that the communication regarding the exercise by the User of this right is sent before the corresponding period expires.

In case of withdrawal, VEGA DIAZ SHOP ONLINE will refund all payments received from the User, including delivery costs (with the exception of additional costs resulting from the User's choice of a delivery method other than the least expensive method of delivery). ordinary delivery that is offered) without any undue delay and, in any case, no later than 14 calendar days from the date on which the User informs VEGA DIAZ SHOP ONLINE of his decision to withdraw from the contract. VEGA DIAZ SHOP ONLINE will proceed to make said refund using the same means of payment used by the User for the initial transaction, unless the User has expressly provided otherwise; in any case, the User will not incur any expenses as a consequence of the reimbursement. VEGA DIAZ SHOP ONLINE may withhold the refund until the goods have been received, or until the User has presented proof of their return, depending on which condition is met first.

The User must return or deliver the goods directly to VEGA DIAZ SHOP ONLINE, without any undue delay and, in any case, no later than 14 calendar days from the date on which he communicates his decision to withdraw from the contract. at the address of VEGA DIAZ SHOP ONLINE indicated at the beginning of these Conditions. The term will be considered fulfilled if the User returns the goods before said term has expired. The User must assume the direct cost of returning the goods.

The User will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

It is specified in this document that any Products that are not sealed after delivery or that can be returned for sanitary reasons or health protection purposes, will not be subject to withdrawal (including, without limitation, any beauty if its lid or closure is removed).

The right of withdrawal will not be applicable to contracts that refer to:

The supply of goods whose price depends on fluctuations in the financial market that VEGA DIAZ SHOP ONLINE cannot control

The supply of goods made according to the specifications of the consumer and user or clearly personalized.

The supply of goods that can deteriorate or expire quickly.

The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

The supply of goods that, after their delivery and taking into account their nature, have been mixed inseparably with other goods.

The supply of alcoholic beverages whose price has been agreed at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that VEGA DIAZ SHOP ONLINE cannot control.

Contracts in which the consumer and user have specifically requested VEGA DIAZ SHOP ONLINE to visit them to carry out urgent repair or maintenance operations.

The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

10. Warranty

In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, VEGA DIAZ SHOP ONLINE offers a two (2) year guarantee on all its products from its delivery and we will proceed, as appropriate, to repair, replace , price reduction or refund of the amount of the product. If you have to make a warranty claim, please contact us through the means of contact provided above.

This guarantee does not cover possible breakage or wear caused by use. The consumer and user must inform the seller of the lack of conformity within two months from when he became aware of it.

11. Customer Service

VEGA DIAZ SHOP ONLINE has a customer service so that the User can manage their claims, doubts, or can request guarantees and execute the right of withdrawal.

The User can direct their complaints, claims or requests for information to the Customer Service of VEGA DIAZ SHOP ONLINE, using any of the following ways:

- Sending an email to pedidos@hermanosvegadiaz.com - Calling 667532484, Monday through Friday (8:00-19:00)

All doubts and especially complaints and suggestions will be attended to as quickly as possible, without exceeding in any case the deadlines established by current legislation.

Likewise, you will have proof of them by submitting a written receipt, on paper or in any other durable medium.

12. Protection of personal data

HERMANOS VEGA DIAZ REHABILITACIONES, S.L., is the person in charge of the treatment of the User's personal data and informs him that this data will be treated in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, therefore that the following treatment information is provided:

End of treatment:

Maintain a commercial relationship with the User.

Data collected:

The personal data collected on this site are the following:

Account opening: when creating the user account, your name, surname, telephone number, postal address, CIF/NIF/NIE

Login: when the user connects to the website, he registers, in particular, his last name, first name, access data, usage data, location and payment data.

Profile: the use of the services provided on the website allows you to enter a profile, which may include an address and a telephone number.

Payment: as part of the payment for the products and services offered on the website, financial data relating to the user's bank account or credit card are recorded.

Communication: When the website is used to communicate with other members, data relating to the user's communications is temporarily stored.

Cookies: Cookies are used when you use the site. The user has the possibility of deactivating cookies from the configuration of his browser.

Use of personal data

The purpose of the personal data collected from users is to make the services of the website available to them, to improve them and to maintain a safe environment. More specifically, the uses are as follows:

access and use of the website by the user;

management of the operation and optimization of the website;

organization of the conditions of use of Payment Services;

verification, identification and authentication of the data transmitted by the user;

proposal to the user of the possibility of communicating with other users of the website; implementation of user assistance;

personalization of the services by displaying advertisements based on the user's browsing history, according to their preferences;

prevention and detection of fraud, management of malware (malicious software) and security incidents;

management of possible conflicts with users;

the sending of commercial and advertising information, according to the preferences of the user.

Sharing personal data with third parties

Personal data may be shared with third parties in the following cases:

When the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial entities with which it has entered into contracts; when the user posts publicly accessible information in the free comment areas of the website;

when the user authorizes a third party website to access its data;

when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, in the context of providing these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on personal data protection;

if required by law, the Website may transmit data to file claims against the Website and to comply with administrative and judicial proceedings;

Security and confidentiality

The website applies organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Website cannot guarantee the security of the transmission or storage of information on the Internet.

Implementation of user rights

In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise by directing their request to the following address Calle Tramalon, 1 or to the email pedidos@hermanosvegadiaz.com.

Right to withdraw consent at any time.

Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.

Right to file a claim with the control authority (agpd.es) if you consider that the treatment does not comply with current regulations.

13. Language of the contract

These general conditions of sale are written in Spanish- English-Portuguese. In the event that they are translated into one or more foreign languages, the text in Spanish will prevail in the event of a dispute.

14. Applicable law

These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

EXHIBIT

WITHDRAWAL FORM

(To be completed by the consumer, and it will be sent by certified mail with acknowledgment of receipt, within a maximum period of 14 days from the date of conclusion of the contract)

For the attention of:

HERMANOS VEGA DIAZ REHABILITACIONES, S.L. located at: Calle Tramalon, 1 - 39527 RUILOBA (Cantabria) ESPAÑA

phone number: 667532484

I hereby notify that I withdraw from the purchase made in your online store, which I identify below:

Name and surname of the buyer: ............................................ ................................................................ ...... Purchaser's address: ........................................ ................................................................ .......................... Buyer's email: .................... ................................................................ ..................................... Date of order: ............ ................................................................ ................................................................ ................... Order reference: ........................... ................................................................ .....................................................