Secure payment
We accept Visa, MasterCard, American Express, Discover, JCB, Union Pay, Diners Club International, PayPal, Klarna (defer your payments), Apple Pay, Google Pay and transfers through Sofort.
When it comes to buying anything online, the question of security stands above everything else. The general cyber security of our store, and in particular the security of the billing process, is something we do not take lightly. All your purchases here will be a fun and safe experience.
If you have any difficulties during the purchase process, you can always contact our customer service department with your questions about billing.
Terms and general conditions of sale
General conditions of sale
Shipping
Delivery times
Returns
Warranty
1. GENERAL CONDITIONS:
The acceptance of an order implies on the part of the buyer the acceptance of these general conditions of sale. The models reflected in the rate may be modified or eliminated without prior notice and without incurring any liability or compensation, as well as their prices. The photographs and technical diagrams have an indicative value, so the client will not be able to use them in case of disagreement with the supplied product.
No order will be managed outside the automated online purchase system with the payment platforms provided therein.
2. SHIPPING:
Shipping prices included in the automatic ordering system at the time of making the final purchase. This shipping cost is only indicated for shipments to Spain (Peninsula and Balearic Islands), EU countries (€ zone) and Andorra. In any case, all shipping costs and other taxes, for example, Customs fees, will be the responsibility of the client.
The goods are shipped and travel at the expense and risk of the recipient, who will check the condition of the same upon receipt.
DELIVERY TIMES:
TAPS:
Chrome: 5-7 business days
Colour: 20 working days
Special finishes: 25 working days
Gold finishes: 30 working days
PAINTINGS:
3-4 working days regardless of the format and the units.
PAINTING SUPPLIES:
2-3 business days
WALLPAPERS AND MURALS:
8-15 business days
ATTENTION! PROBABLE DELIVERY DELIVERY OF ORDERS PLACED BETWEEN AUGUST 8-31 DUE TO THE MANUFACTURER'S HOLIDAYS
*These deadlines may be affected from time to time due to possible stock outages, transport problems outside our company or the impossibility of manufacturing a specific finish depending on the demand for the product. In this case, the client will be informed as promptly as possible of the order status and its final term, and we, as distributors, will not be responsible in any case for said mismatches.
3. CLAIMS:
You have 24 hours to claim damages caused by transport to the insurance company.
4. RETURNS:
TAPS:
No return of material that has not been expressly agreed with our company will be accepted.
No material will be accepted that, both in model and finish, is out of catalogue.
In all those custom-made product orders (colored enamels and special metallic finishes for faucets) that the client unilaterally decides to cancel for any reason after 48 hours from the formalization of the order, their cancellation or refund will not be processed. amount.
The material that presents defects not attributable to the factory will not be accepted for return.
The material must be sent to the distributor by the same transport that was delivered to him in his day, not making us charge, in any case, otherwise. For cases in which the packaging is received damaged, a discount of 10% will be applied on the net price to be paid.
Returns of sanitary taps that are in perfect condition and are returned for reasons beyond the manufacturer's control will be paid with a reduction of 25% of the purchase price. For products 2 years old or more, you will suffer a depreciation of the purchase price of 50%.
PAINTINGS:
Returns of orders already managed with the manufacturer are not allowed.
WALLPAPERS AND MURALS:
Returns of orders already managed with the manufacturer are not accepted.
Paper references labeled "Available in stock quantity" may be returned as long as each roll retains its original packaging.
5. WARRANTY:
ZARAGOZANA DE GRIFERÍA (Grizasa), guarantees the products against any defect that has its origin in manufacturing or design material defects within a period of FIVE YEARS from the date of sale on the invoice.
The thermostatic cartridges, electronic faucets and special finishes have a TWO YEAR guarantee.
The hoses, shower handles and supports have a ONE YEAR guarantee.
The guarantee covers the free repair or replacement of the defective product, in no case does it cover the costs of uninstalling and installing the product.
ZARAGOZANA DE GRIFERÍA is exempt from the guarantee if the defective products are handled or repaired by someone other than the factory. Warranty coverage excludes defects caused by:
• Incorrect installation.
• Incorrect use or manipulation of the taps.
• Alterations produced by chemical elements contained in the water.
• Defects caused in the ceramic frames and cartridges by particles contained in the water.
• Damages derived from the accumulation of limescale.
• Lack of or incorrect maintenance derived from inadequate cleaning with abrasive products or detergents. • Damages due to blows, falls, rubbing, etc., etc.
• Components for normal use (aerators, gaskets, etc., etc.).
ZARAGOZANA DE GRIFERÍA is not responsible for damages caused to people or things due to improper use of its products.
In the case of repairs not covered by the guarantee, the expenses will be borne by the customer.
The guarantee will be canceled and will not apply when the installation instructions are not followed, as well as the maintenance that the user must carry out periodically on the THERMOSTATIC.
(+) FOR MORE INFORMATION, SEE THE TECHNICAL SHEETS AVAILABLE FOR EACH OF THE PRODUCTS.
